Warranty Policy

At Luvian, we always strive to ensure your complete satisfaction with your shopping experience and our high-quality, genuine products. We offer a clear and comprehensive warranty policy that covers all your needs.

What does the warranty cover?

We guarantee:

Quality and Authenticity: All our products (beauty, perfumes, skincare, and haircare) are 100% authentic from trusted brands.

Conformity to Specifications: We guarantee that the product matches the description and images shown on the website.

Exchange and Return: We offer flexibility if you are not satisfied with the product, subject to the conditions below.

Extended Warranty on Devices: We offer an extended warranty on our electric beauty devices and tools.

Return and Exchange Policy for Beauty, Care, and Perfume Products

Due to the hygienic nature of these products, we adhere to the highest safety standards. Therefore, we allow ample time for you to review your order.

Return Period (Refund): You are entitled to return the product and receive a full refund within 3 days of receiving the shipment.

Exchange Period (Product Exchange): If you wish to exchange the product for another, you can do so within 7 days of receiving the shipment. Basic Conditions for Returns and Exchanges:

The product must be completely unused.

The product must be in its original, unopened packaging (plastic seals and lids must not have been opened).

The product must be in its original condition without any scratches or damage.

Important Note: Opened or used products cannot be exchanged or returned to ensure the safety of other customers.

Warranty Policy for Beauty Devices

We guarantee the quality and efficiency of our beauty devices (such as skincare devices, hair removal devices, hair dryers, straighteners, etc.) against manufacturing defects or electrical or technical malfunctions for up to:

Two years from the date of purchase.

The warranty covers:

Manufacturing defects.

Motor or battery malfunctions (if not caused by misuse).

The warranty does not cover:

Damage caused by misuse, accidents, or drops.

Scratches or cosmetic damage that does not affect the device's functionality.

Damage caused by liquid ingress or the use of non-original chargers.

How can you submit a warranty, exchange, or return request?

Our request process is simple and quick. All you need to do is contact us via WhatsApp, and our support team will assist you immediately.

Please have the following information ready when you contact us:

Order number.

A clear photo of the product (outer packaging and the product itself if damaged) or a video showing the device malfunction.

An explanation of the reason for your return, exchange, or defect request.

We are here to serve you and are always happy to hear from you!